Crossbar Help & FAQ's

FAQ's

Log on (must be the registering parent)
Select Dashboard (upper left corner)
Select FAMILY on the left hand side
Select "View Details" next to your player's name
At the top of this display is a Link "+ ADD ACCOUNT". Click on this link.
Add the parent's email address and select ADD ACCOUNT
If the parent already has an account, they will be added immediately.
If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password, and supplying a phone number. The parent will be added once they have created their account.
Parents associated with the child can check to see who has been added by following steps 1 thru 6 at any time.

Log on to the website using your email address and password.
Click on the DASHBOARD link in the upper left hand corner.
Click on the PROFILE link on the left hand side
Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save. NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it.

I can't log on. Please click on the SIGN UP link in the upper left hand corner and create an account.
Signup says this email already has an account. Follow the forgot password instructions. If no email to reset the password is received (check your JUNK or SPAM folders 1st!), email the registrar to have Crossbar manually verify or reset your account.
I logged on and clicked on the Family Calendar link and I don't see my child('s) schedule. Solution: Ask the registering parent to add you as a Parent on the child('s) registration (see above question).